Privacy Policy

1. Introduction

Privé International ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Aura Privé platform ("Service"). By using the Service, you consent to the data practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

We collect information in the following categories:

2.1 Account Information

When you create an account, we collect your name, email address, and authentication credentials provided through third-party sign-in services (Google, Facebook, or Apple). We do not store your third-party passwords.

2.2 Profile and Preference Data

To personalize your concierge experience, we collect preference data you voluntarily provide, including travel preferences, dining preferences, accommodation preferences, and lifestyle interests. This may include preferred airlines, hotel brands, cuisine types, vehicle preferences, and special requirements such as dietary restrictions or accessibility needs.

2.3 Conversation Data

Interactions with Aura, including voice conversations and text messages, are processed to provide concierge services. Voice data is transcribed using secure speech-to-text technology and is not retained in audio form beyond the processing session. Conversation transcripts may be stored to maintain context and improve service quality.

2.4 Booking and Transaction Data

When you make bookings or purchases through the Service, we collect transaction details including booking references, dates, service types, and payment confirmation identifiers. Payment processing is handled by Stripe, and we do not store full credit card numbers, CVVs, or other sensitive payment credentials on our servers.

2.5 Usage and Device Data

We automatically collect certain technical information when you access the Service, including your IP address, browser type, device identifiers, operating system, and usage patterns such as pages visited and features used. This data helps us maintain, improve, and secure the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, personalizing, and improving the concierge experience
• Processing bookings, reservations, and transactions on your behalf
• Communicating with you about your account, bookings, and service updates
• Training and improving our AI models to deliver more accurate and relevant recommendations
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Complying with legal obligations and enforcing our Terms of Use
• Analyzing usage trends to enhance the Service and develop new features

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

When you request a booking or service, we share relevant information with third-party providers (hotels, airlines, restaurants, transportation companies) necessary to fulfill your request. We share only the minimum information required to complete the service.

4.2 Payment Processors

Payment information is shared with Stripe for secure transaction processing. Stripe's handling of your data is governed by their own privacy policy.

4.3 AI Service Providers

Conversation data may be processed by our AI technology partners to generate responses and recommendations. This data is transmitted securely and processed in accordance with strict data processing agreements.

4.4 Legal Requirements

We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal proceedings, court orders, or government requests, or to protect the rights, property, or safety of Privé International, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. Authentication is managed through secure OAuth protocols. While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. Account information and preference data are retained until you request deletion. Conversation transcripts are retained for a reasonable period to maintain service continuity and may be anonymized for analytical purposes. Transaction records are retained as required by applicable financial regulations.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request a machine-readable copy of your data
• Restriction: Request that we limit the processing of your data
• Objection: Object to the processing of your data for certain purposes

To exercise any of these rights, please contact us through our support portal. We will respond to your request within 30 days.

8. AI Services and Local Storage

The Service uses AI capabilities powered by third-party providers (such as Google Gemini). API keys for these services are managed securely on our servers by the administrator and are never exposed to or stored on your device. Your interactions with AI features are processed through our secure backend infrastructure. Local storage on your device is used only for user preferences, session data, and conversation history to enhance your experience.

9. Cookies and Tracking

We use essential cookies to maintain your authentication session and remember your preferences. We may also use analytics tools to understand how the Service is used. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and data processing agreements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or via email to the address associated with your account. Your continued use of the Service after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: